Sales Policy
Effective Date: February 20, 2025
At Kikiglitznie, we strive to provide our customers with high-quality products and exceptional service. This Sales Policy outlines our terms and conditions regarding purchases, returns, exchanges, and refunds. By placing an order with us, you agree to the following terms:
1. Ordering & Payment
All orders placed through our website at Kikiglitznie.com are subject to acceptance and availability. Once you submit an order, you will receive an order confirmation email. Please note that receiving an order confirmation does not guarantee product availability.
We accept various payment methods, including credit cards and secure online payment platforms. Payment is processed when the order is placed.
2. Pricing & Taxes
The prices listed on our website are in U.S. dollars and may be subject to change. Taxes, shipping fees, and any other applicable charges will be calculated during checkout. You are responsible for all applicable taxes and fees associated with your purchase.
3. Shipping & Delivery
We offer standard and expedited shipping options. Shipping times vary depending on your location. Once your order is processed and shipped, you will receive a tracking number to monitor your package.
Please ensure that the shipping address you provide is correct. Kikiglitznie is not responsible for delays, lost packages, or incorrect addresses provided by the customer.
4. Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied with your product, we accept returns and exchanges within 30 days of the purchase date. To qualify for a return or exchange:
- Items must be unused, in their original condition, and with all tags attached.
- Proof of purchase is required.
- Return shipping costs are the responsibility of the customer.
Certain items, such as personalized products or final sale items, are not eligible for return or exchange. Please contact us at info@kikiglitznie.com for more details on returns or exchanges.
5. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method, and you will receive the amount within a certain number of business days, depending on your bank or payment provider.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@kikiglitznie.com. We will assist you with a replacement, exchange, or refund. Be sure to provide a description of the issue and any photos of the damage.
7. Customer Responsibility
You are responsible for ensuring the accuracy of the information you provide when placing an order, including shipping address and contact details. Kikiglitznie is not liable for any issues caused by incorrect information provided by the customer.
8. Changes to the Sales Policy
We may update this Sales Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed about our sales practices.
For any questions or concerns, please contact us at:
Kikiglitznie
972 Red Cut Rd, Pioneer, Tennessee
Phone: (423) 784-9306
Email: info@kikiglitznie.com