Refund and Returns Policy

Effective Date: February 20, 2025

At Kikiglitznie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy provides clear guidelines to ensure a smooth and hassle-free process for returns, exchanges, and refunds.

1. Return Eligibility

  • Timeframe: We accept returns within 30 days of the original purchase date.
  • Condition: All returned items must be unused, in their original condition, and with all tags, packaging, and accessories intact.
  • Exclusions: Certain items such as personalized items, gift cards, and clearance products may not be eligible for return. Please check the product page for specific return exclusions.

2. How to Return an Item

To initiate a return:

  1. Contact Us: Reach out to our customer service team at info@kikiglitznie.com or call (423) 784-9306 to request a return authorization.
  2. Return Instructions: After we review your request, you will be provided with detailed instructions on how to return the product.
  3. Return Shipping: The customer is responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect product). We recommend using a trackable shipping method to ensure that the item arrives safely.

3. Exchanges

  • If you wish to exchange an item for a different size, color, or product, please follow the same procedure as returns. Exchanges are subject to product availability.
  • If an exchange is not possible, you will be issued a refund as per the return policy.

4. Refund Process

  • Once we receive and inspect the returned product, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
  • If you paid via PayPal, the refund will be processed to your PayPal account.

5. Defective or Damaged Products

  • If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to return the product and offer either a replacement or a full refund.
  • Please report any damage or defects within 7 days of receiving the product.

6. Non-Returnable Items

The following items are non-returnable:

  • Personalized or Custom Orders
  • Gift Cards
  • Final Sale or Clearance Items

7. Contact Information

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact us at:

Email: info@kikiglitznie.com
Phone: (423) 784-9306
Website: www.kikiglitznie.com